Consulting Services &
Turnkey Talent Development Programs
“Marcia drives positive culture change by building trust with employees and leading by example. She approaches challenges with a positive attitude and an eagerness to learn and support others. Her commitment to enhancing well-being and empowering employees is evident to all who meet her.”
—Alexandra Zaleta, PhD, Behavioral Researcher & Caregiver Advocate
Let’s Partner Together
Most organizations know they want a healthy culture, but are not sure where to start.
As a leader, you may be faced with daily, unproductive employee drama, politics, and conflict. Silos are slowing your progress. Revenue is shrinking putting your revenue and profit margins at risk.
This is where we come in. On Day One, you will learn a structure to manage improvement and transformation. Then we get to work understanding the employee experience as it currently stands today.
Using our CARES® model to drive culture transformation, we empower your leaders with the tools to build a healthy, empowering, and inclusive culture for all.
Our proprietary CARES® framework offers a system and process that will elevate your status and reputation within your company and community.
Performance, engagement, trust, and morale will rise when we incorporate your values, leadership input, and employee feedback.
With a focus on listening, recognizing, and maximizing strengths, motivations, and talents, top performers will happily stay and give even more to achieve company goals.
Our clients have seen RESULTS like significantly improving Glassdoor reputations, trust, psychological safety, engagement, and management support scores.
We have seen employee net promoter scores improve by 250% in a year, employees saying they have a positive business outlook improve 200% in a year, and increased trust, engagement, and safety by double-digit percentages in as little as 6 months.
Our approach is data-driven on what award-winning best workplaces do, and the research is clear. If you want to innovate and generate more revenue & profit, a healthy, empowering, and inclusive culture will get you there faster.
“Every day as Chief Culture Officer, you brought a smiling face and boatloads of your enthusiasm. Your impact is clear, and the organization is totally different from your efforts. Your positive attitude radiated throughout every conversation and presentation. You developed strong relationships, and your training sessions brought value to our staff.”
-Ken Scalet, Board Member and Interim CEO, Cancer Support Community HQ
Our Proven Process
#1 Perform a Cultural Listening Tour
Seek first to understand. With a safe space to voice concerns, we identify old wounds, clarify what’s working and get curious about what’s not.
Approach Curiosity, inquiry and radical acceptance
Goal Clarity
#2 Analyze the Findings
Aggregate, report and analyze our findings so the data can guide your culture. Identify quick wins. Align mission with values, and build a strategy then create a holistic roadmap and a tactical plan. Finally establish focus areas and metrics for success.
Approach Strategic, yet soft
Goal Evidence and data-based conclusions
#3 Implement the Plan
Use the Culture CARES™ framework—Commitment, Appreciation, Respect, Engagement, Safety. Build a safe space and a specific schedule, structure and process. Move forward at a comfortable pace with friendly pushes for accountability.
Approach Proactive, confident, and optimistic
Goal Progress not perfection
#4 Training & Coaching
Encourage teams to be open about concerns and examine their own biases and take calculated risks. As a cultural therapist, manage tears, truth and transitional anxiety.
Approach Empathy, hand-holding and no judgment
Goal Performance, communication and inclusion
#5 Evaluate & Celebrate
Rally and reward culture accelerators driving implementation. Confirm success metrics and track progress. Adjust the plan for myriad variables.
Approach Forgiving, agile, and evolutionary
Goal Growth and momentum toward company goals
Is My Organization Ready to Transform into a Destination Employer?
Your CEO and leaders are on board knowing that culture accelerates your success
You’re at $5M revenue and scaling
You don’t have time and bandwidth to change the culture yourself
You’re willing to trust your employees and give them a voice
You resist new methods
Your people feel threatened by a culture change
You think culture is a symptom of a bigger problem
You only want to check the box
You’re not ready to understand the root causes
If you think: “But my culture is good enough!”
Ask yourself: Do my employees think that’s true? Am I measuring it and taking action?
If you think: “But this will be too expensive!”
Ask yourself: How expensive is loss of productivity due to unwanted turnover? Research finds it costs 3-4x a person’s annual salary when they leave. (Source: TalenTrust)
If you think: “But I don’t have time to work on the culture.”
Ask yourself: How much time do you spend on filling job vacancies, power struggles, and infighting?
Are You Talking Yourself Out of This?
“Thank you for elevating the culture of our organization. You helped improve our teamwork based on our various working styles. The workshop you held with us was so meaningful.
Afterwards I felt empowered to show up as my TRUE SELF in the workplace.”
Anissa Williams, Project Manager, Education, Cancer Support Community